Frequently Asked Questions

Our bespoke shoes cost $180 for ballet flats; $230 for 1½ to 3½ inch heels and $280 for 4 to 4½ inch heels.

All prices are quoted in US dollars. (change).

Yes! The gift of being able to design your own shoes is a gift that any shoe loving girl will adore. Buy a gift certificate today.

We have a wide variety of leathers available - including soft leather, patent leather, fish skin, snake skin, and more. Please refer to our leather page for the full range.

There is no additional costs to select your desired leather. Simply choose your favorite leathers for your dream shoe.

Coming in 2010... Silk and, hopefully, vegan leather options!

We're so confident that you'll love our shoes that you can return them for a full refund, or exchange them for another pair. Please see our returns policy for full details.

As part of the checkout process you will be asked for your normal shoe size. We make our shoes in whole European sizes, so we'll convert your size to the nearest whole European size when we make your shoe.

We can make shoes in the following size ranges:

• European 32 - 44
• Australian 3 - 11½
• US 3 - 11½
• UK 0 - 9.½
• Japanese 20½ - 28½

It's possible for us to make shoes outside these ranges but we have to make up new shoe moulds so it's a little more expensive. If you'd like us to make you an extra small or large shoe please email us and we'll discuss this with you.

We can't promise to get sizing right for you first time, but we'll certainly do our best and so far we've been right about 70% of the time in our first attempt. If your shoes don't fit we'll remake/repair them for free per our returns policy. We guarantee you'll love the shoes, or your money back.

If you have any questions about sizing please feel free to email us.

Because sizing can be tricky, we ask that you only order one pair of shoes in your first order. Once we've successfully matched you to our sizes you're more than welcome to order more than one pair at a time.

Measuring your feet is actually very difficult to do without proper training. After lots of experimentation, we've found that asking for your regular shoe size is the best way for us to get sizing right for you.

If the fit is only slightly out we'll pay to have your shoes adjusted by a shoe repairer in your city.

If this doesn't fix the problem we'll have you send the shoes back to us and we'll remake them for you free of charge. We want you to be happy. See our returns policy for full details.

You should receive your shoes within 4 - 5 weeks of ordering them. As our shoes are all handmade, occasionally we'll have a backlog of orders and the time may take longer than this. If this is likely to be the case we'll let you know as soon as possible. If you have a special date coming up that you need your shoes for, please let us know in advance, and we'll do our best to help you.

Shipping is charged as a flat fee of $25 (US dollars) per order for worldwide service.

We ship internationally to all countries.

This depends on the country and state you're having the shoes shipped to as customs duty and taxes differ from country to country. Contact your local customs office if you're unsure of any applicable taxes and customs charges. Please note that customs duty or local tax is not included in the price.

All our shoes are entirely hand made by our experienced shoe makers.

Sorry, we don't copy shoes from photos. When another shoe designer has come up with something we don't like to copy it or even elements of it as it's their design, not ours.

We'd love to discuss this with you. Whether you're interested in designing shoes for your boutique and ordering them wholesale from us, or offering your customers the opportunity to design their own shoes, we'd love to speak with you.

Yes. Please get in contact and we'll discuss it further with you.

Yes we do. Our media kit is located here.