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YOUR PERFECT SHOE GUARANTEE

We know you're going to love your shoes. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 365 days of receiving them.

  • We'll refund you 100 percent of the price you paid
  • You are only responsible for the one-way return postage
  • The cost for return postage will be discounted from your next order!

SHOES THAT DON'T FIT

One of the best things about custom shoes is having them tailored to fit, and we can make some adjustments to create a better fit for you. If you receive your shoes and they don't fit right, please contact us as soon as you can within 365 days of receiving your order. As long as they’re in an unworn condition, we’ll happily remake them free of charge in a different size.

Alternatively, you can take them to a shoe repairer in your city and we'll cover the costs of having them adjusted.

If you have any questions about the fit of your shoes, check out our Comfort Questions. If you require a remake or refund, please submit the Returns Form for your shoes via your Orders page.

FAULTY ITEMS

Your shoes will be considered faulty if they are received damaged, or a manufacturing fault occurs within 365 days of purchase. Shoes damaged as a result of wear and tear are not considered to be faulty.

Where possible, we’re happy to repair faulty items. Alternatively, we’d love to replace them with a pair made in the same design.

If you have any questions about our returns policy, please check our Returns & Remakes Questions. If this doesn't help answer them, then please contact us.